ServiceNow heads into its third-quarter report with a problem most software companies would happily take: it may have been too good last time. Subscription growth jumped to 23% in constant currency in the second quarter, the fastest pace in a year, and management's tone turned from defensive to openly combative about the company's place in an AI-driven world. The stock has rallied about 45% since then. But roughly half of that second-quarter beat came from federal on-premise deals pulled forward from the third quarter, so the report arriving after the close on October 28 must show that the acceleration was more than a calendar quirk.
Wall Street expects non-GAAP earnings of $1.02 per share on revenue of $4.09 billion, which would be about 20% growth from the $3.41 billion posted a year earlier. That is strong growth for a company of this size, though it implies an optical slowdown from the second quarter's pace. Management guided third-quarter subscription revenue to $3.975 billion to $3.980 billion. Add a typical contribution from professional services and the consensus revenue figure sits close to what the company's outlook implies, not meaningfully above it. The Earnings Whisper of $1.08 is about 6% above consensus, a real gap that suggests the more aggressive crowd expects another margin beat like the second quarter's, when operating margin came in 300 basis points above guidance.
The operational questions flow directly from last quarter's call. The headline is AI monetization. Management has raised its AI annual contract value target twice, crossed $1 billion in the second quarter with net new AI contract value up 40% sequentially, and said it is on track to beat $1.5 billion by year-end. Another strong sequential step would validate that claim; a stall would revive the worry that AI cannibalizes seat-based software rather than expanding it. Current remaining performance obligations, which grew 21.5% in constant currency, are the cleaner read on durable demand because they are less distorted by federal timing. Holding at or above 21% would confirm that the re-acceleration is real. A slide back toward the high teens would suggest the second quarter borrowed from this one.
Security is the newer catalyst and deserves close attention. With the Armis and Vesa acquisitions closed and AI Control Tower already at more than 500 customers, management cast cybersecurity as a fresh growth engine and talked about climbing from eighth to first in the category. This is the first full quarter to test whether those deals pull through demand for the core platform as claimed. Large-deal counts matter here too; deals above $1 million rose 40% to 123 last quarter, and continued density would support the view that customers are consolidating on ServiceNow. On the cost side, gross margin is the swing factor. Faster hyperscaler migration and heavier AI consumption are pressuring margins, and sales hiring has already outpaced all of last year. Any guidance raise that comes with a softer margin or free cash flow outlook, which has been stuck at 35%, would temper the enthusiasm.
Sentiment has improved but remains negative, with bearishness easing to 22.2% from 30.1% a quarter ago. Price action tells a more confident story. Shares trade around $145, well above the 200-day moving average near $115 and roughly 6% below the post-earnings high of $154.20, so the stock is strong but not pressing a breakout. After a 42-point lead over the S&P 500, the bar is clearly higher. The central issue is whether ServiceNow can absorb the federal timing hit and still show steady obligation growth, a fresh lift in AI contract value and another full-year raise. If it can, last quarter's re-rating narrative holds. If growth softens and margins slip together, the rally will look ahead of the fundamentals.