LivePerson Inc. is a provider of technology that facilitates real-time sales and customer service for companies doing business on the Internet. The company is an application service provider and they offer the proprietary real-time interaction technology as an outsourced service. The service appears as a LivePerson-branded or custom-created icon on the clients' Web sites. When an Internet user clicks on the icon, a pop-up dialogue window appears, enabling the clients to communicate directly with Internet users via text-based chat.